Last Updated: March 31, 2026
This Privacy Policy explains how we collect, use, and protect information about our customers and website visitors. It applies to our website, phone calls, text messages, and any other way you interact with our local home-service business (for example, garage door or sliding door repair services).
We collect information that you voluntarily provide to us and certain information that is collected automatically when you use our website.
This may include your name, email address, phone number, mailing address, and preferred contact method. We collect this information when you fill out a form on our website, call us, text us, or otherwise contact us about our services.
When you request service, we may collect details about your property and service needs, such as the type of door or hardware, access instructions, photos you provide, preferred appointment times, and notes related to the job so that we can perform the work safely and correctly.
Our website may automatically collect certain technical information when you visit, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. We may use cookies or similar technologies to help us understand how visitors use our website and to improve its performance and user experience. You can usually control cookies through your browser settings.
We use the information we collect only for legitimate business purposes related to providing and improving our services. This includes:
We may offer the option to receive SMS/text messages related to our services. These may include appointment reminders, scheduling updates, service notifications, and limited follow-up messages after service is completed.
Signing up to receive SMS messages from us is always optional. We obtain your consent to receive text messages in one or more of the following ways:
If you choose to receive SMS messages, you may receive messages such as appointment confirmations, reminders, day-of-service notifications, and limited follow-up messages about your service. Message frequency is reasonable and may vary depending on your active appointments, requested updates, and service history.
Standard message and data rates may apply, depending on your mobile carrier and plan. Please check your mobile plan for details. We are not responsible for any charges from your carrier that may result from our communications with you.
You can opt out of receiving SMS messages from us at any time. To stop receiving text messages, reply STOP to any message we send. You may also reply HELP for help or more information about our messaging program.
We will honor opt-out requests promptly. After you opt out, you will no longer receive marketing or non-essential SMS messages from us. However, we may still contact you by phone or email, or send limited SMS messages that are necessary to complete an active service or as required by law, if permitted in your area.
Mobile phone numbers collected for SMS/text messaging are used only to deliver the messages you have requested and essential communications related to your service. We do not sell or rent your mobile number to third parties, and we do not share it with unrelated third parties for their own marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
We may share your mobile number and text message information only with service providers that help us deliver text messages (such as messaging platforms, aggregators, and wireless carriers), and only to the extent necessary to provide the messaging service. These providers are not permitted to use your information for their own independent marketing or promotional purposes.
By using our website, submitting a contact or booking form, calling us, texting us, or otherwise providing your information, you consent to the collection, use, and processing of your information as described in this Privacy Policy. Where required by law, we will seek additional consent for specific uses (for example, certain types of SMS or email communications).
We do not sell your personal information to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as customer relationship management tools, scheduling systems, payment processors, email and SMS delivery platforms, and website hosting or analytics providers. These providers are allowed to use your information only as needed to perform services on our behalf and are expected to protect your information appropriately.
Mobile information, SMS opt-in data, and consent are not shared with third parties or affiliates for their own marketing or promotional purposes. Such information may be shared only with vendors and carriers who help us deliver the text messaging service, and only to the extent necessary to support that service.
We may also disclose your information if required to do so by law, regulation, or legal process (such as a court order or subpoena), or when we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or that of our customers or others.
We use reasonable technical and organizational measures designed to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for using secure devices and networks when communicating with us online.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services to you, maintaining accurate records, meeting our legal, tax, or accounting obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we may delete it or de-identify it in accordance with applicable laws and our internal policies.
Depending on where you live and how you interact with us, you may have certain choices and rights regarding your personal information. These may include the ability to:
To opt out of marketing emails (if you receive them), use the unsubscribe link provided in the email or contact us directly using the information in the “Contact Us” section below.
To opt out of SMS/text messages, reply STOP to any message we send. You may also reply HELP for help. Please note that even if you opt out of marketing communications, we may still send you important service-related or transactional messages as permitted by law.
Our website may use cookies, pixel tags, or similar tracking technologies to recognize your browser, remember your preferences, and help us understand how visitors use the site. We may also use basic analytics tools to measure traffic and usage patterns so we can improve our content and services. You can often manage or disable cookies through your browser settings, but doing so may affect certain features of the website.
Our services and website are intended for use by adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take reasonable steps to delete that information. If you believe a child under 13 has provided us with personal information, please contact us using the information in the “Contact Us” section below.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically so you know how we are handling your information.
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to make a request regarding your personal information, please contact us at:
[Business Name]
[Email Address]
[Mailing Address]
[Phone Number]